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测试人员在找到bug后,就要提交bug了,要提交bug时,最主要的就是要描述好bug,一个好的bug描述,能让开发人员,更快的定位到问题产生的原因,能够更快的解决bug,而,如果描述的很模糊,有可能开发人员在看这个bug的时候,要花费很长的时间去猜测这个bug的意思,甚至于理解错了bug的本意,这将大大的延长该bug解决的时间。
常见bug 管理系统
禅道(zentao)、bugzilla、jira、bugfree、easybug、QC
目的
清晰简单描述好缺陷,编写有效的缺陷实例,帮助开发人员有效的进行缺陷定位,重现错误,从而去有效的定位错误,修改错误
Bug 包含的内容:
发现问题的版本、出现问题的环境(Bug 测试环境)、Bug 标题 短描述、重现步骤--详细步骤、实际结果、预期结果、Bug 类型和严重程度、附件
注:不要把多个bug放在一起。
BUG标题 短描述
—标题要清晰简洁,写明BUG描述;如果没有选择功能模块,最好在标题中标注功能模块。让查看BUG的人员清楚知道你所表达的意思。BUG的功能模块+BUG的操作+BUG的结果
重现步骤—简单写下发现BUG的测试过程,罗列下,简洁,每个步骤尽可能简单明了。只解释事实、演示、必要步骤,不要写无关信息,能指导开发重现这个BUG。
预期结果----记得写清楚预期
附上测试数据实际结果----BUG的结果,粘贴BUG截图,日志截图,截图直接粘贴就可以了
附件:日志文件、测试数据(文件)图片,比如上传头像,就把图片放在文件中当附件上传,开发要重现这个BUG,那么根据你附件的图片来重现。
BUG类型和严重程度-----便于后续测试结果分析,BUG的统计
出现问题的环境(BUG测试环境)---例如:什么系统;哪个版本等。兼容性问题、难以重现问题