Customer Relationship Management (CRM) is an important part of enterprise electronic work. Its purpose is to satisfy customer satisfaction and maintain competitiveness in the market. Customer relationship mind map is to collect information from customers, optimize their products and better integrate into customers. Customer relationship management mind map uses corresponding information technology and Internet technology to coordinate the interaction between enterprises and customers in sales, marketing and service, so as to improve its management mode and provide customers with innovative personalized customer interaction and service.