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一、 windows系统
win7、win10基本操作组合键(win+e、win+r、win+d、alt+l)
硬件
硬盘(磁盘)分类、存储原理、区别;
内存 分类、运行原理、双通道;
了解内容:扇区、光区、CPU、显卡;
驱动
网卡、声卡、USB、打印机;
计算机管理
组策略
注册表
基本命令(appwiz.cpl、ncpa.cpl、ping、tracert、msconfig、control、cmd、services.msc)
二、 软件
Office(word、excel、ppt)安装、卸载、分页、故障处理;
浏览器(ie、谷歌、火狐)代理、访问页、安全
Radmin、Teamview
三、 网络
TCP/IP协议,IOS模型;
服务器、路由器、AC、交换机、网线、拓扑图;
C类网、B类网
对等网
IP地址、MAC地址、子网掩码、网关、DNS
命令(ping、tracert、telnet、ipconfig/all)